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FAQs
Q: Is this product certified for U.S. safety standards?
A: Yes! It’s UL/FCC certified and meets all U.S. electrical safety requirements.
Q: Will the mirror reflect light in a way that compromises privacy?
A: Adjust the angle to avoid direct reflections of windows/public areas. Add blackout curtains if needed.
Q: What shipping options do you offer, and how long does delivery take?
A: We provide two options:
- Standard Shipping: $8.99 (9–14 days, ideal for non-urgent orders).
- Expedited Shipping: $14.99 (4–9 days, perfect for time-sensitive needs).
- Delivery times vary based on destination and carrier policies.
Q: How is the mirror light packaged to prevent damage during shipping?
A: Every order includes shock-absorbing foam padding, bubble wrap, and custom-reinforced boxes. Oversized mirrors are secured in aviation-grade protective crates.
Q: Are customs duties or taxes included for international orders?
A: Orders ship from the U.S., Australia, or China based on your location. For purchases made before Mother’s Day 2025 (May 11), we cover all import taxes—no extra fees for you!
Q: Are your packaging materials eco-friendly?
A: Yes! We use 100% recyclable boxes and biodegradable foam, minimizing environmental impact while ensuring product safety.
Q: What should I do if my item arrives damaged?
A: Take photos of the damage immediately and email our support team at [Your Email]. We’ll help file a claim or arrange a replacement. For smoother returns, consider adding shipping insurance at checkout.
Q: Do I need an electrician to install the mirror light?
A: No! Our peel-and-stick LED strips make DIY installation quick and tool-free.
Q: What tools are included for installation?
A: Your package contains everything needed: LED strips, screws, nuts, adhesive strips, and hooks.
Q: Does the mirror light support dimming or color changes?
A: Yes! Use the included remote to choose from 12+ colors and 6 lighting modes (see the manual for details).
Q: How do I clean the mirror surface?
A: Wipe gently with a microfiber cloth and glass cleaner. Avoid harsh chemicals or spraying liquid directly.
Q: How long do the LED lights last, and can I replace them?
A: LEDs last up to 50,000 hours (~5–7 years). The modular design lets you replace individual strips easily.
Q: Is this waterproof for bathroom use?
A: Designed for dry indoor areas only. For bathrooms, keep it away from water splashes or upgrade to waterproof LED strips (sold separately).
